Recently Honda customers are complaining in increasing numbers of problems arising from faulty Navigation / Infotainment systems and may soon reach class action lawsuit status. We have also been made aware of charging issues (for the “Clarity” electric vehicle) also exhibiting faults. There are numerous online forums filled with customer complaints about these defective infotainment systems and charging systems, affecting 2018-2019 Honda Pilot, Honda Odyssey and Honda Clarity.

Common complaints from owners of these Honda vehicles report that the Infotainment (“IVI”) system does not function as advertised. Bluetooth issues arise, cameras and sensor systems can become totally non-responsive, resulting in owners being unable to take advantage of these features. These defective systems lock up, cause system hang-ups / screen freezes / screen blanking, and a mountain of frustration for end-users.

What is unfortunate is Honda’s apparent lack of willingness to own up to the problem or be able to properly diagnose and provide a fix for these issues. In many reported cases, Honda technicians simply do not know how to proceed to properly diagnose or fix the problem. Entire systems have been replaced, to no avail. This has gone so far as to result in a downgraded rating from Consumer Reports regarding the 2018 Honda Odyssey which is “No Longer Recommended” due to “much-worse-than-average reliability, with problems including the infotainment display freezing and losing all functionality.”

Could this be another instance of faulty software / lack of proper testing?

Please remember: if you have a vehicle AND it is under the manufacturer’s warranty, you are entitled to fair treatment and getting the problem fixed in a timely manner. In many cases, the manufacturer will repurchase your vehicle, and may even have to pay civil penalties and or reimbursement of your expenses. It helps to understand your rights as a consumer, and the California Lemon Law expert is here to help you or someone you may know who is in this situation. If your vehicle is not functioning properly and is under warranty, you have rights under the law that you need to thoroughly understand. Call us today for a free, no charge consultation at 916-672-8443.

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