Chevrolet Cruze : Cruise Worthy ?
This week, we round up what has turned out to be a fairly substantial number of complaints from owners of the Chevrolet Cruze. If you are in the market for a compact sedan, you will no doubt come across this vehicle in your research. The Chevrolet Cruze is marketed as a compact car for commuters, boasting good fuel efficiency with its 1.4 / 1.6L engines, roomy interior, and comfortable ride. It carries a relatively low asking price and therefore scores as a good seller in this particular class. At a price point of $20k or less depending on features and dealer incentives, it’s no wonder this is a worthy contender in the compact class.
Recently, a number of folks are noticing ‘check engine’ lights coming on after only a few short miles driven. Other complaints including rattles, water leaks from rain, loss of power / sluggish acceleration, and improper mixtures of fuel due to leaking into the oil pan (!) are just a few of the nightmarish incidents being reported. Also, a common complaint is the huge blind spot that apparently exists, causing the driver unnecessary worry that a car in the adjacent lane is virtually invisible. And in most of these cases, dealerships are a nightmare to deal with, according to those owners who are dealing with the problems.
If you own a Chevrolet Cruze and are experiencing problems while under warranty that the dealership cannot or will not fix, we are here to help you. Contact the California Lemon Law Expert today for a free, no-cost assessment of your case. Call us at 916-672-8443 and speak directly with a friendly, caring and knowledgeable attorney who will advise you on your case. You will be glad you did !
Please remember : if you have a vehicle AND it is under the manufacturer’s warranty, you are entitled to fair treatment and getting the problem fixed in a timely manner. In many cases, the manufacturer will repurchase your vehicle, and may even have to pay civil penalties and or reimbursement of your expenses. It helps to understand your rights as a consumer, and the California Lemon Law expert is here to help you or someone you may know who is in this situation. If your vehicle is not functioning properly and is under warranty, you have rights under the law that you need to thoroughly understand.
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This is an brief overview of my experience with my Chevrolet and with General Motors in the last year. Back in early 2018, I chose to trust GM and factory ordered a new Cruze … and since the day following delivery, I started facing malfunctions with that vehicle, which accumulated and escalated ever since, despite dealership service departments’ best efforts and multiple part replacements.
– basics : 2018 Chevrolet Cruze LT 6M Diesel, delivered 15 Feb 2018.
– malfunctions : since delivery … blank dashboard, misfiring engine (for several months), diesel particulate filter regeneration failures (occurrences seem to happen randomly, and are still unexplained by GM), multiple vehicle “alerts” (over 25 check engine light / OnStar error code occurences). Initial delivery was delayed by weeks since vehicle inspection had revealed malfunctions that needed to be fixed.
– remediation : all these malfunctions resulted in at least eight specific trips (often multi-day) to my dealership service department (obviously not including standard maintenance), and multiple part replacements (including EGR valve and fuel injectors – some taking well over a month to reach the dealership).
Pointing out my vehicle does not live up to the most basic expectations one could reasonably have with a new car, I have given GM ample time and opportunities (through their standard “Customer Care” and escalation processes) to offer a reasonable resolution. Their response is there is no “lemon law” in Canada, and they have been diligent in dealing with these issues according to the warranty terms.
As a conclusion, the accumulation and escalation of technical issues with my vehicle would have led me to recommend against similar engine (1.6 diesel) vehicles (current generation Cruze, Equinox and Terrain). General Motors blatant refusal to stand by their product and reputation now leads me to recommend against any of their products.