Jaguar I-PACE Driver Profiles Keep Disappearing: Is It a Lemon Law Problem?
By Patrea R. Bullock, Esq. | The California Lemon Law Expert | Published: August 3, 2026 | Last updated: August 3, 2026
Quick Answer: A Jaguar I-PACE that repeatedly deletes saved driver profiles may have a defective memory or control module — and recurring infotainment defects can support a California lemon law claim when they substantially impair the vehicle’s use or value and repeated warranty repairs do not hold. In one California case, a 2020 I-PACE lost its InControl Touch Pro profiles after shutdown; the dealership performed software updates and replaced the occupant-monitoring module twice after nonvolatile-memory errors, and the lemon law case later settled.
Key Takeaways
- California lemon law is not limited to engine and transmission defects — warranty-covered infotainment, software, and memory defects can qualify.
- In this case, the profile defect survived a software update and two occupant-monitoring-module replacements.
- A problem first treated as “just software” was ultimately traced to nonvolatile-memory failures in a hardware module.
- Insist that repair orders say “profiles deleted after shutdown,” not vague language like “check radio.”
Does your Jaguar I-PACE repeatedly forget or delete your saved driver profile?
A disappearing profile might seem like a minor annoyance at first. But when the problem continues after software updates and control-module replacement, it may reveal a larger electronic or memory defect.
In one California lemon law case involving a 2020 Jaguar I-PACE, the driver profiles repeatedly disappeared after the vehicle was shut down. The manufacturer’s authorized dealership attempted multiple repairs, including software updates and replacement of an occupant-monitoring module. The case later settled.
The Vehicle Repeatedly Deleted Saved Profiles
The owner reported that the InControl Touch Pro system lost saved profiles. The profiles were added again, but the vehicle later deleted them.
The dealership verified that the vehicle deleted profiles after going to sleep. Technicians updated the occupant-monitoring module and reported that the profile remained saved until the following morning. The problem did not remain corrected.
The Problem Returned After the Software Update
The owner again reported that the vehicle lost driver profiles. During one visit, the dealership used a test account but stated that it could not reproduce the deletion.
The vehicle returned again the following month. This time, the dealership documented that it was a repeat concern and acknowledged that the prior update had not fixed the problem.
Technicians found a nonvolatile-memory error and replaced the occupant-monitoring module. The dealership then reported that the profiles were no longer being forgotten.
The Profile Problem Returned Again
Despite the software update and module replacement, the driver-profile problem returned. A later repair order states that the diagnostic account disappeared after the vehicle was shut off. The dealership again diagnosed a nonvolatile-memory failure and replaced and programmed the occupant-monitoring module.
The history therefore included:
- Profiles repeatedly disappearing
- A software update
- A visit where the problem was not reproduced
- A documented repeat concern
- A memory-related diagnostic code
- Occupant-monitoring-module replacement
- Another recurrence
- Another module replacement and programming procedure
Why Driver Profiles Matter in a Luxury EV
A driver profile may store or control:
- Seat settings
- Mirror positions
- Climate preferences
- Audio settings
- Navigation preferences
- Phone pairing
- Driver-assistance selections
- Charging preferences
- Other personalized functions
When the system repeatedly deletes profiles, the owner must continually reconfigure the vehicle. In a luxury electric vehicle, repeated failure of a major infotainment or memory system may reduce the vehicle’s value, even when the vehicle remains drivable.
Does an Infotainment Problem Count Under California Lemon Law?
It can. California lemon law is not limited to engine or transmission defects. A warranty-covered infotainment, software, memory, camera, navigation, or control-module problem may support a claim when it substantially impairs the vehicle’s use, value, or safety and cannot be fixed within a reasonable number of repair attempts.
The analysis may depend on:
- How often the problem occurs
- What settings are lost
- Whether the dealership verifies the defect
- Whether modules are replaced
- Whether software updates fail
- Whether other electrical systems also malfunction
- How the defect affects daily use and vehicle value
What I-PACE Owners Should Do When Profiles Disappear
- Take photographs or video of the missing profile.
- Record whether it happened after the vehicle was turned off.
- Note whether other settings were also lost.
- Save app screenshots.
- Request that the dealership list “profiles deleted” or “profiles disappear after shutdown” on the repair order.
- Mention all prior repair attempts.
- Obtain the final repair invoice before leaving.
Do not accept a vague description such as “check radio” if the actual complaint is that the system repeatedly deletes saved driver data.
Frequently Asked Questions
Can an infotainment or software defect really make my car a lemon in California?
Yes, potentially. The Song-Beverly Consumer Warranty Act covers warranty defects that substantially impair a vehicle’s use, value, or safety — it does not limit claims to mechanical failures. A recurring memory or module defect that survives repeated repairs can qualify.
The dealer replaced the module and the problem came back. What now?
Return promptly and make sure the new repair order documents the prior replacement and the recurrence. In the I-PACE case above, the occupant-monitoring module was replaced twice after nonvolatile-memory errors, and the recurrences strengthened the repair history.
What should the repair order say?
Use specific language: “vehicle deletes saved driver profiles after shutdown,” with dates and prior visits noted — not vague phrases like “check radio” or “infotainment concern.”
A note on deadlines: California lemon law claims are subject to filing deadlines. Procedural changes that took effect in 2025 (AB 1755 and SB 26) added pre-suit notice requirements and filing windows — generally one year after the express warranty expires and no more than six years after original delivery — for manufacturers that opted into the new process. Whether those rules apply to your claim depends on your manufacturer’s election, so acting promptly is the safest course.
Disclaimer: Prior results do not guarantee a similar outcome. Every California lemon law claim depends on its own facts, repair history, and warranty coverage.
Contact The California Lemon Law Expert to request a free case evaluation for your Jaguar I-PACE profile or infotainment problems.
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